Complaint Handling Policy

Last updated: 1 June 2026 · Applies to www.redchairhomes.co.uk

1. How to complain

Send details of your complaint via our Contact page or in writing to our registered office.

2. Our process

We will acknowledge receipt within 5 business days and aim to provide a full response within 20 business days.

3. Escalation

For data protection complaints specifically, you may also contact the Information Commissioner's Office at ico.org.uk.

Contact us

Questions about this page can be sent via our Contact page, or in writing to: Red Chair Homes Ltd, The Old Mill Blisworth Hill Farm, Stoke Road, Northampton, United Kingdom, NN7 3DB.